Received an email from eBay about an account I didn’t create…

May 29th, 2014 by steve shields

So today I received this email from eBay….

eBay email


I did not sign up for this account, so here’s what I did:

  1. I did not click any links in the account, but went to ebay’s website manually in a Chrome incognito window.
  2. I tried to log in with the eBay user-id and told it I forgot my password. It sent me a link to recover my password.
  3. I did not click that link, but copied and pasted it into the Chrome incognito window. There I was able to change the password.
  4. I examined all the account data, looking for other personal information (there was none) and any purchases or sales made with this fraudulent account (there were none).
  5. Navigating to the “close my account” section, I was given the option to call eBay. I chose this option, and called, entering the one-time pin the system gave me.
  6. After about five minutes on hold, I was able to explain to the representative what had happened, and she, looking over my account, advised me to close the account. I did that, as she waited on the line. She assured me this would end the matter.
  7. I noted the content of the call in a file on my computer, and asked her for a call reference number, which she gave me.

So it seems that it was pretty easy to remedy this situation.

In the mean time, I am doing the following:

  1. Enabling two-step authentication on my Paypal account. (It’s already enabled on my email accounts.)
  2. Keeping a close eye on all my accounts, using an online monitoring system that reports to my phone.

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